When Does T Mobile Suspend Your Service For Non Payment

Final checked: xv/04/2021

Roaming: Using a mobile phone in the EU

When you lot travel outside your home country to another EU country, yous don't accept to pay any additional charges to utilize your mobile phone. This is known as "roaming" or "roam similar at home". Your calls (to mobile and stock-still phones), text letters (SMS) and data services are charged at domestic rates, i.e. the aforementioned price equally calls, texts and data within your home country.

The same rule as well applies to whatever calls or text messages your receive while you're away - you aren't charged actress to receive calls or texts while roaming, even if the person calling you is using a different service provider.

Sample story

No extra charge for making or receiving calls while roaming

Michael lives in Ireland and has a contract with an Irish mobile operator where he pays €0.ten a infinitesimal for calls and €0.05 for SMS within Republic of ireland. When he goes on a business trip to Espana, Michael doesn't accept to worry nigh paying extra for any calls to EU numbers he makes or receives.

Callers from Ireland will be charged the normal domestic rate when they phone call Michael. If he calls a local Castilian number, his family in Ireland or any other EU country, he will pay Irish domestic prices - €0.ten a minute - for these calls. His text messages within Kingdom of spain, to Ireland or to any other European union land will toll €0.05 - just similar at domicile.

What is roaming?

Roaming is when you utilise your mobile phone while occasionally travelling outside the country where yous live or have stable links i.east. you work or study there. So, as long as y'all spend more time at home than abroad, or you use your mobile phone more at domicile than away, you are considered to be roaming. You volition therefore be charged domestic prices for your calls, text and information use in the EU. This is considered a "fair use of roaming services".

Whenever you cross a border within the European union, you lot should get a text message from your mobile operator informing you lot that yous are roaming, and reminding you of its fair use policy.

Alert

If you use your mobile phone abroad permanently, for example if y'all motion away and proceed using your sim carte du jour from your abode country, your mobile operator may charge you actress for roaming. However, these charges are capped under the fair utilize policy.

Fair use policy - Is my data employ express?

Mobile operators may apply a "fair utilise policy" to ensure that all roaming customers have access to and benefit from the "roam similar at dwelling house" rules (i.east. roaming services at domestic prices) when travelling in the EU. This means that your mobile operator may utilize fair, reasonable and proportionate command mechanisms to avoid customers abusing the rules.

When y'all're roaming, there are no volume restrictions on your vocalisation calls and text letters (SMS). Any calls or texts not included in your contract volition be charged at the same rate you'd pay in your dwelling country. However, there are rules and limits on how much data you lot tin have charged at your domestic toll. These limits depend on the type of contract you lot take.

In some specific cases (see below), yous may have to pay a information roaming surcharge which will be equal to the EU-wide wholesale information cap (€3 / GB of information in 2021 + VAT).

I have a pre-paid card

If you have a pre-paid card (meaning that you pay in advance for using your mobile phone) you lot tin can use your telephone in other EU countries without paying actress. However, if y'all pay per unit of measurement and your domestic unit price for data is less than €3 per GB your mobile operator may apply a data limit while you're roaming.

If your mobile operator applies a data book limit, it should be at least the volume obtained by dividing the remaining credit on your pre-paid card by €3 as soon you start using data roaming services. You volition get the same volume of roaming information that you've paid for in accelerate. You can of class summit upward your credit while yous're travelling.

Sample story

Roaming with a pre-paid card: data limits

Jana lives in Slovakia and has a pre-paid card with €15 credit (including VAT) for her mobile phone, which covers calls, SMS and data services. When she goes on holiday to Spain, she has €12 (excluding VAT) credit left on her card. This ways that during her holiday in Espana Jana can have a volume of data equal to the value of the remaining credit on her pre-paid card. She will get at least 4 GB of roaming data (€12/€three = four).

My contract includes limited data

If you have a mobile phone contract with a limited data allowance, you tin can use this allowance when you travel in the EU at no extra cost. The data allowance in your contract is your limit when roaming.

However, if you take a very inexpensive mobile data unit price in your contract (less than €1.50 / GB in 2021), your operator may utilize a "fair employ" information limit when you're roaming. This limit tin be lower than your domestic information allowance.

The limit is based on the toll of your domestic mobile contract. Your operator must tell you in advance about this limit and has to let you know when you lot reach it. Yous tin continue information roaming in one case you've reached your limit, merely your operator will charge you extra. Withal, this surcharge volition exist limited to the wholesale data cap (€3 / GB + VAT in 2021).

My contract includes unlimited data

If you have a mobile telephone contract where you pay a fixed monthly fee and it includes bundled services with unlimited information, your mobile operator must give you with a large book of roaming data. The exact amount volition depend on how much you pay for your mobile contract. However, the book of data must be at least twice the amount obtained by dividing the price of your mobile contract (excluding VAT) by the wholesale information roaming cap (€3 in 2021).

Your operator must tell you how much data is in your roaming allowance. If you go over your allowance while roaming, you will be charged extra. Nevertheless, this surcharge will be express to the wholesale data cap (€3 / GB + VAT in 2021).

Sample story

Contract with unlimited data - roaming allowance

Paulina in Luxembourg pays €twoscore (excluding VAT) for her mobile phone contract, which includes unlimited calls, text messages (SMS) and data. When she uses her mobile telephone on holiday in Italy, she gets unlimited calls and SMS and at least 26.6 GB of data (2 x (€40 / €three) = 26.half dozen).

Other contracts

Operators may also offering contracts without roaming services or specifically designed alternative roaming contracts with tariffs which fall outside the scope of Eu rules, for example if you roam outside the Eu. All the same, you lot must specifically choose these types of options yourself.

Monitoring roaming use

As part of their fair use policy, your operator can monitor and check your roaming apply over a 4 month period. If, during this period, you lot have spent more fourth dimension away than at home AND your roaming use exceeds your domestic utilise, your operator may contact yous and ask you lot to analyze your situation. You lot will have 14 days to do so.

If yous continue to spend more time abroad than you do at home and your roaming consumption continues to exceed your domestic usage your operator may showtime charging you actress for your roaming use. The surcharges (excluding VAT) are capped at:

• €0.032 per minute of voice calls made
• €0.01 per SMS
• €3 per GB of data (cap in 2021)

Roaming for cross border workers

If yous work in one European union country and live in a different one,y'all can cull a mobile operator in either country and roam using a SIM card either from the country where you live or from the country where yous piece of work. The fair utilize policy applies: as long as you connect at to the lowest degree once a day to your domestic operator'south network, it will count as a 24-hour interval of presence in the country where you take your contract (fifty-fifty if y'all get abroad again the same solar day).

Tin I roam while travelling by ship or aeroplane?

You should as well not be charged actress to use your mobile phone when you travel past ship or plane, as long as you are connected to a terrestrial (land-based) mobile network. If mobile services are provided via satellite systems, European union rules no longer apply and you volition be charged for non-regulated roaming services (no cost caps).

Roaming outside the EU

The cost of roaming (peculiarly data roaming) outside the EU tin be expensive. To avoid running upward steep bills, check the cost for roaming exterior the European union with your provider before travelling.

If things get wrong - your consumer rights

If you think your service provider has not respected your rights, you should contact your operator and use the complaint process in place.

If you are not satisfied with their response you can contact the relevant national regulatory authorities in your state, usually your national telecoms regulator, who will handle your case.

Source: https://europa.eu/youreurope/citizens/consumers/internet-telecoms/mobile-roaming-costs/index_en.htm

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